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Template · The Seabright · For managers

When a staff member reports to you

For the manager on duty, the manager on call and security. A worker who tells you what they saw has done their part. What happens next is on you: get the report to people trained to act on it, and make sure the worker is never worse off for speaking up.

Template, not legal advice. Written for a fictional hotel to match its policy template. A real hotel fills in its own contacts at the bottom, checks the steps against its policy and the final Department of Law Enforcement rules, and has counsel review it.

Is anyone in danger right now?

Someone hurt, threatened, kept from leaving or begging for help, or a minor being offered for sex right now: call 911, then security. Don't go to the room or confront anyone yourself.

1. Take the report

  1. Listen somewhere private and thank them. Don't ask them to prove it, and don't send them back to check.
  2. Write down the four parts in their words: where and when, what they saw or heard, the details, and what they did.
  3. Tell them you will pass it on and that the hotel protects good-faith reports. Ask them to keep it between the two of you.

2. Pass it on, the same shift

  1. Call the National Human Trafficking Hotline at 1-888-373-7888, or the Honolulu Police Department at (808) 529-3111 when it is not an emergency.
  2. If a child may be involved, also call Child Welfare Services' child trafficking line, open 24 hours: (808) 832-1999 on Oahu, 1-888-398-1188 on the other islands.
  3. Tell the general manager.
  4. Write down who you spoke to, the time, and any reference number they gave you.

Not sure it adds up? Don't look into it yourself to find out. Make the call and describe what they saw.

When the usual route breaks

You can't reach the manager on duty, the manager on call or the general manager.
Make the hotline call yourself, then keep trying them.
A manager, the owner or a staffing agency may be involved.
Go straight to the hotline or the police. Then tell the person named below for this case. Don't pass it through anyone who may be involved.
It's about a contract worker.
Handle it like any staff report. Don't ask the agency to look into it or to remove the worker.
The worker says it is happening to them.
Listen. Say the hotline number in private; they decide whether to call. Offer HR, and free legal help from the Hawai‘i Immigrant Justice Center at Legal Aid, (808) 536-4302, on weekdays. Don't ask about immigration status.
Someone told the worker to drop it.
Take the report anyway and tell the general manager. The policy protects a report made in good faith.

Don't

  • Go to the room, question the guest, or ask staff to watch or check on anyone.
  • Call a staffing agency about a worker it may be controlling.
  • Let the people involved know a report was made.
  • Post, text or group-chat about it.
  • Move, discipline or send home the person who reported, or ask an agency to remove a worker who asked for help.

3. Afterward

  • Keep the written report private. Only the people named below can see it.
  • Check in with the worker within a few days. You don't need to share details. Tell them it was passed on, and thank them again.
  • If something got in the way, like no answer on call or nobody sure who to call, tell the general manager so the policy and this guide get fixed.

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Matches the policy template, sections 4 and 5. Contacts checked October 7 and 8, 2026: National Human Trafficking Hotline, Honolulu Police, Child Welfare Services, Legal Aid Society of Hawaii. The don't list follows the DHS Blue Campaign. The Seabright is a fictional hotel in a portfolio demo.