Method: action mapping (Cathy Moore). Start from the business goal, list what people must do on the job, design practice for each behavior, and add only the information that practice needs.
Business goal
Every guest-contact worker can notice the signs of trafficking, keep the moment safe, and report it the same shift. Every worker is trained within 180 days of hire and every two years, with records to show it.
- How it would be measured:
- The share of guest-contact staff trained by day 180.
- The share of reports made the same shift, with room, time and facts.
- The number of confrontations or looks-based reports (target: none).
- Baseline: unknown. There is no client.
- Target: 100 percent trained by day 180. Projected
Behaviors, practice, minimum information
The behaviors run across four places in the hotel. The three moves stay the same everywhere: notice it, don't confront, report it.
| # | Behavior (what a supervisor could see) | Practice | Minimum information |
|---|---|---|---|
| B1 | Judges a situation by what people do and are not allowed to do, never by looks | Break-room scene: a coworker wants to knock on a door because a guest "looks foreign and young." Sign-or-not cards with "not a sign on its own" items. | Force, fraud or coercion; arranging or profiting from commercial sex with a minor; behavior versus looks |
| B2 | Keeps the moment normal: no questioning, no searching, no rescuing, no secret notes | Scenes at the desk (check-in with a controlling companion) and at a door (514: "No service. Just towels."), with risky choices that fail | Why confronting is dangerous for the victim and the worker; "do your normal job" |
| B3 | Reports the same shift to the manager on duty or security, with facts; calls 911 when someone is in danger now | Write the report for room 512. Scene: a girl of about 14 at the elevator at 1 a.m. Scene: a coworker says her agency holds her passport. | Who to tell; what to say (where, what, details, what you did); 911 for danger now; the hotline is confidential and not police or immigration |
| B4 | Notices labor trafficking among coworkers and contract workers, and helps safely | Explore the staff entrance. The linen-room scene with Lina. | Held passports and IDs, a debt that can only be paid off by working, transport and housing the boss controls, threats; be honest that you'll tell a manager; say the number in private; don't confront the agency |
What was cut
No behavior needs these, so they are not in the course:
- Federal statute numbers and trafficking history. The two Hawaii statutes stay, because they define the two kinds and the rule for minors.
- Statistics on prevalence. None are reliable for Hawaii, and none change what a worker does.
- How investigations work. Workers don't investigate, so they don't need it.
- Deep detail on smuggling versus trafficking. One line in lesson 1 is enough to stop the "it's about immigration" mistake.
Grid used by the course
| Place | Notice it | Don't confront | Report it |
|---|---|---|---|
| Check-in and lobby | B1 | B2 | B3 |
| Guest rooms | B1 | B2 | B3 |
| Young guests | B1 | B2 | B3 (911) |
| Our workforce | B1, B4 | B2, B4 | B3, B4 |
Each cell is one skill. The final test draws one question per cell and shows the result as this grid.